Analysis of Social Insurance Administration Organization Member Satisfaction Level of Class I, Class II and Class III in Wonocolo District, Surabaya City, East Java, Indonesia

Andini, Ary and Adriansyah, Agus Aan and Firdausi, Nurul Jannatul and Layland, Adam (2019) Analysis of Social Insurance Administration Organization Member Satisfaction Level of Class I, Class II and Class III in Wonocolo District, Surabaya City, East Java, Indonesia. In: The 2nd Surabaya International Health Conference (SIHC), 13-14 July 2019, Hotel Novotel Samator Surabaya.

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Official URL: https://conferences.unusa.ac.id/index.php/SIHC19/a...

Abstract

One of Universal Health Coverage (UHC) program for Indonesia is the Social Insurance Administration Organization or Badan Penyelenggara Jaminan Sosial (BPJS). There are two kinds of BPJS program i.e Health BPJS and Employment BPJS. The aim of this study is to find out the satisfaction level of member classes of BPJS health program member. Quality of product and service will determine the satisfaction of the patient. BPJS and health facilities should have good service quality intangible, reliability, responsiveness, and empathy. This study used primary data with Analytical Descriptive as research design with a cross-sectional approach to be able to measure the satisfaction level of BPJS member. The results of the study showed that satisfaction was significantly related to patient satisfaction at all levels of care class. The overall strength was quite strong (Coefficient> 0.50). The highest coefficient was almost entirely in care class 2, meaning that dimensions of reliability, responsiveness and were not strong enough to relate to satisfaction of class 2 respondents. Coefficient class 3 respondents were the highest among other classes on the tangible dimension on the satisfaction of class 3 respondents. So that it could be concluded that the satisfaction of class 1, grade 2 and grade 3 BPJS members in Wonocolo District, Surabaya City, East Java showed that there was no difference in each tangible, reliability, responsiveness, assurance and empathy categories.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: UHC, BPJS, Level of Satisfaction, Service Quality
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Faculty of Health > Program Study of Public Health
Depositing User: Mr. . Bagas
Date Deposited: 11 Jan 2021 02:32
Last Modified: 11 Jan 2021 02:32
URI: http://repository.unusa.ac.id/id/eprint/6373

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