FARHANS, MUHAMMAD IZZUDIN
(2020)
RANCANG BANGUN APLIKASI LAYANAN KEPUASAN PASIEN DI PUSKESMAS SUKODADI LAMONGAN BERBASIS WEBSITE.
[Undergraduate Thesis]
Abstract
Based on the Minister of Health Regulation No. 46 of 2015, page 14, that the
health center can perform its functions optimally, it must be managed appropriately,
both in terms of service performance, service processes, and the resources used.
Therefore efforts to improve quality, risk management and patient safety need to be
applied to the management of puskesmas in providing comprehensive health services
to the community. Sukodadi Public Health Center in providing services to the
community regularly evaluates patient satisfaction, one of which is through
evaluation of the results of suggestions or satisfaction scores obtained from the
suggestion boxes and satisfaction boxes provided. Based on the problems that exist in
the Sukodadi Community Health Center regarding the patient satisfaction box which
is still manual, it can be developed by designing a website-based patient satisfaction
information system that can assess 5 poly. The website-based patient satisfaction
information system will be built using sublime text 3 tools with the PHP programming
language and using the Codeigniter (CI) framework and in system development,
researchers apply the waterfall method. This study produces a website-based patient
satisfaction service application consisting of 6 assessments that can make it easier for
patients to provide satisfaction service assessments and assist satisfaction box
officers in analyzing or calculating the results of the assessment quickly. The results
of testing the application to the user show that the user agrees with the benefits
obtained from the satisfaction service application and is easy to use and the layout and appearance of the satisfaction
service application at the Sukodadi Community Health Center are as expected.
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