Effectiveness of ASWAJA An Nahdliyah-based caring training on caring behavior, performance in patient safety and service quality

Kartini, Yanis and Nursalam, Nursalam and Ahsan, Ahsan and Faizah, Imamatul and Damawiyah, Siti and Nasir, Abd (2023) Effectiveness of ASWAJA An Nahdliyah-based caring training on caring behavior, performance in patient safety and service quality. Gaceta Medica de Caracas, 131 (1). pp. 100-110. ISSN 0367-4762

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Abstract

Objective: To analyze the effectiveness of ASWAJA An Nahdliyah-based caring training on caring behavior, performance in patient safety goals, and service quality. Methods: Quasi-experimental research design. The population was nurses and patients in the internal medicine and surgery rooms at the Surabaya Islamic Hospital A. Yani and Jemursari. Samples were taken from all practicing nurses working in the Az Zahrah 1 room at the Jemursari Islamic Hospital as the intervention group (n=19) and nurses working in the Shofa and Marwa rooms at the Surabaya Islamic Hospital A. Yani Islamic Hospital (n=19) were taken as the control group. The sample size for each group of patients was 38 people. Sampling was purposive sampling. The research instrument used a questionnaire. Data analysis was Wilcoxon and Mann-Whitney test. Results: The Mann-Whitney test showed that there was a significant difference in caring behavior and compassion between the treatment and control groups (p<0.005). Caring training also had a significant effect on performance in patient safety goals at SKP 1, SKP 5, and SKP 6 (p<0.05). It also influenced service quality in all dimensions (p<0.05). Conclusion: Caring training based on ASWAJA An Nahdliyah has a significant effect on caring behavior, performance in patient safety goals, and quality of nursing services. Continuing training and education are important to be programmed on an ongoing basis to improve the abilities of nurses both cognitive, affective, and psychomotor to improve the quality of service.

Item Type:	Article
Uncontrolled Keywords:	Caring, performance, patient safety, quality
Subjects:	R Medicine > RT Nursing
Divisions:	Faculty of Nursing and Midwifery > Program Study of Nursing Bachelor
Depositing User:	Mr. . Aji
Date Deposited:	26 Jun 2023 03:36
Last Modified:	26 Jun 2023 03:36
URI:	http://repository.unusa.ac.id/id/eprint/9559

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